Privacy Policy
Your privacy is fundamental to our mission. Learn how we protect and handle your data with transparency and care.
Last updated: January 15, 2024Current Version
Our Privacy Principles
Security First
Your data is protected with enterprise-grade security measures and encryption.
Transparency
We clearly explain what data we collect, how we use it, and who we share it with.
Your Control
You have full control over your data with easy access, update, and deletion options.
Information We Collect
Personal Information
- Name, email address, and contact details when you register
- Company information for business accounts
- Payment information processed securely through third-party providers
- Profile information you choose to provide
Usage Data
- API usage statistics and performance metrics
- Log data including IP addresses, browser type, and timestamps
- Feature usage patterns and preferences
- Error reports and diagnostic information
Technical Information
- Device information and operating system
- Browser type and version
- Cookies and similar tracking technologies
- Network connection information
How We Use Your Information
Service Provision
- Provide and maintain our API services
- Process transactions and manage billing
- Authenticate users and prevent unauthorized access
- Provide customer support and technical assistance
Service Improvement
- Analyze usage patterns to improve our services
- Develop new features and functionality
- Monitor system performance and reliability
- Conduct research and analytics
Communication
- Send service-related notifications and updates
- Respond to inquiries and support requests
- Share important security and policy updates
- Send marketing communications (with consent)
Information Sharing
We Do Not Sell Personal Data
- We never sell, rent, or trade your personal information
- We do not share data with advertisers or marketing companies
- Your data remains under your control at all times
Limited Sharing Scenarios
- With service providers who help us operate our platform
- When required by law or legal process
- To protect our rights, property, or safety
- With your explicit consent for specific purposes
Data Security
Security Measures
- End-to-end encryption for data transmission
- Secure data storage with industry-standard encryption
- Regular security audits and penetration testing
- Multi-factor authentication for account access
Access Controls
- Role-based access control for internal systems
- Regular access reviews and permission updates
- Secure API key management and rotation
- Monitoring for unauthorized access attempts
Your Privacy Rights
Access and Control
- Access your personal data and usage information
- Update or correct your account information
- Download your data in a portable format
- Delete your account and associated data
Communication Preferences
- Opt out of marketing communications
- Control notification preferences
- Manage cookie and tracking preferences
- Request information about data processing
Cookies and Tracking
Types of Cookies
- Essential cookies for platform functionality
- Analytics cookies to understand usage patterns
- Preference cookies to remember your settings
- Security cookies for fraud prevention
Cookie Management
- You can control cookies through browser settings
- We provide cookie preference controls in your account
- Some features may not work without essential cookies
- Third-party cookies are limited and disclosed
Privacy Questions?
If you have questions about this Privacy Policy or your data, we're here to help.
Email
privacy@enkaliprime.com
Phone
+264 61 123 4567
Address
EnkaliPrime Privacy Office, Windhoek, Namibia