Terms of Service

    These terms govern your use of EnkaliPrime's services. Please read them carefully to understand your rights and responsibilities.

    Last updated: January 15, 2024
    Effective: January 15, 2024

    Key Terms Summary

    Fair Use

    Use our services responsibly and in compliance with applicable laws and our usage policies.

    Clear Pricing

    Transparent pricing with no hidden fees. Pay only for what you use based on your selected plan.

    Data Protection

    Your data is protected and processed in accordance with our Privacy Policy and applicable laws.

    1. Acceptance of Terms

    Agreement to Terms

    • By accessing or using EnkaliPrime services, you agree to be bound by these Terms
    • If you disagree with any part of these terms, you may not access our services
    • These terms apply to all visitors, users, and others who access the service
    • We may update these terms from time to time with notice to users

    Capacity to Enter Agreement

    • You must be at least 18 years old to use our services
    • If you're using our services on behalf of a company, you represent that you have authority to bind that entity
    • You must provide accurate and complete information when creating an account
    • You are responsible for maintaining the security of your account credentials

    2. Description of Services

    API Services

    • Translation APIs with multi-language support and AI capabilities
    • Education APIs for learning management and content delivery
    • Mobility APIs for transportation and logistics solutions
    • Custom API development and integration services

    Widget Solutions

    • Pre-built widgets for easy integration into existing applications
    • Customizable components for SMEs and educational institutions
    • SDK and development tools for widget customization
    • Technical support and documentation for widget implementation

    SaaS Platforms

    • White-label solutions for enterprises and government agencies
    • Complete platform hosting and maintenance
    • Custom branding and feature development
    • Dedicated support and service level agreements

    3. User Obligations

    Acceptable Use

    • Use our services only for lawful purposes and in accordance with these Terms
    • Comply with all applicable local, state, national, and international laws
    • Respect intellectual property rights of EnkaliPrime and third parties
    • Maintain the security and confidentiality of your account credentials

    Prohibited Activities

    • Attempting to gain unauthorized access to our systems or other users' accounts
    • Using our services to transmit malware, viruses, or other harmful code
    • Engaging in any activity that disrupts or interferes with our services
    • Violating any applicable laws or regulations while using our services

    API Usage Guidelines

    • Adhere to rate limits and usage quotas specified in your service plan
    • Implement proper error handling and retry mechanisms in your applications
    • Cache responses appropriately to minimize unnecessary API calls
    • Report any security vulnerabilities or bugs through proper channels

    4. Payment and Billing

    Pricing and Fees

    • Current pricing is available on our website and may change with notice
    • Fees are charged based on your selected service plan and usage
    • All fees are non-refundable except as expressly stated in these Terms
    • Taxes and additional charges may apply based on your location

    Payment Terms

    • Payment is due according to the billing cycle specified in your plan
    • We accept major credit cards and other payment methods as specified
    • Failed payments may result in service suspension or termination
    • You are responsible for keeping your payment information current and accurate

    Refunds and Cancellations

    • You may cancel your subscription at any time through your account dashboard
    • Cancellations take effect at the end of your current billing period
    • Refunds are provided only in cases of service unavailability exceeding our SLA
    • Enterprise customers may have different refund terms as specified in their agreements

    5. Intellectual Property

    EnkaliPrime Rights

    • EnkaliPrime owns all rights, title, and interest in our services and technology
    • Our APIs, documentation, and related materials are protected by intellectual property laws
    • You may not copy, modify, or create derivative works of our proprietary technology
    • All trademarks and service marks are the property of their respective owners

    User Content

    • You retain ownership of any content you submit through our services
    • You grant us a license to use your content solely to provide our services
    • You represent that you have the right to submit any content you provide
    • We may remove content that violates these Terms or applicable laws

    License to Use Services

    • We grant you a limited, non-exclusive license to use our services
    • This license is revocable and subject to compliance with these Terms
    • You may not sublicense, transfer, or assign your rights without our consent
    • The license terminates automatically upon termination of your account

    6. Privacy and Data Protection

    Data Collection and Use

    • We collect and use your data as described in our Privacy Policy
    • You consent to our data practices by using our services
    • We implement appropriate security measures to protect your data
    • You may request access to or deletion of your personal data

    Data Processing

    • We may process your data to provide and improve our services
    • Data processing is conducted in accordance with applicable privacy laws
    • We do not sell your personal data to third parties
    • You may opt out of certain data processing activities

    7. Service Availability

    Service Level Agreement

    • We strive to maintain 99.9% uptime for our API services
    • Scheduled maintenance will be announced in advance when possible
    • We are not liable for service interruptions beyond our control
    • Service credits may be available for extended outages as specified in your plan

    Service Modifications

    • We may modify, suspend, or discontinue services with reasonable notice
    • We will provide migration assistance for discontinued services when possible
    • New features may be added to existing services without notice
    • Significant changes to existing functionality will be communicated to users

    8. Limitation of Liability

    Disclaimer of Warranties

    • Our services are provided 'as is' without warranties of any kind
    • We disclaim all warranties, express or implied, including merchantability and fitness
    • We do not warrant that our services will be uninterrupted or error-free
    • You use our services at your own risk and discretion

    Limitation of Damages

    • Our liability is limited to the amount you paid for services in the preceding 12 months
    • We are not liable for indirect, incidental, or consequential damages
    • This limitation applies regardless of the theory of liability
    • Some jurisdictions may not allow these limitations

    9. Termination

    Termination by You

    • You may terminate your account at any time through your dashboard
    • Termination does not relieve you of payment obligations for services already provided
    • You are responsible for backing up your data before termination
    • Some provisions of these Terms survive termination

    Termination by Us

    • We may terminate your account for violation of these Terms
    • We may suspend services immediately for security or legal reasons
    • We will provide reasonable notice before termination when possible
    • Upon termination, your right to use our services ceases immediately

    10. Governing Law

    Jurisdiction

    • These Terms are governed by the laws of Namibia
    • Any disputes will be resolved in the courts of Windhoek, Namibia
    • You consent to the jurisdiction of these courts
    • We may seek injunctive relief in any court of competent jurisdiction

    Dispute Resolution

    • We encourage informal resolution of disputes through direct communication
    • Formal disputes may be subject to binding arbitration
    • Class action lawsuits are waived to the extent permitted by law
    • Individual claims may be brought in small claims court

    Legal Questions?

    If you have questions about these Terms of Service or need legal clarification, please contact our legal team.

    Email
    legal@enkaliprime.com
    Phone
    +264 61 123 4567
    Address
    EnkaliPrime Legal Department, Windhoek, Namibia